Operations / Rule workbench
Test the rule before it runs
Draft a routing rule, see exactly which tickets match, and hand an inspectable configuration to your developer.
Define your rule
Two conditions. A clear destination.
Preview the match
Six fictional tickets · nothing is routed
2 of 6 tickets match
No tickets match this rule. Broaden the priority or tier, or use Reset example to restore the starting rule.
A ticket must meet both conditions. “Any tier” removes only the tier condition.
Developer handoff
Inspectable JSON. No live activation.
Prepare a configuration to capture this rule and its matching ticket IDs. Your developer can review it before building an integration.
Ready to test your draft.
Test recovery
Local simulations only. Uncheck to retry.