Needs review - SLA risk
Onboarding promise mismatch
Flag campaign copy that implies instant setup; assign Product Marketing and Customer Success before the launch email goes out.
Next best move
Route noisy feedback into usable marketing action.
Route lens
Crisis watch
public promise conflict
public promise conflict
Proof library
quote cleared after consent
quote cleared after consent
Lifecycle fix
nurture copy update
nurture copy update
Evidence
“I saw ‘launch in minutes’ on the signup flow, then waited for an implementation call. I almost churned before day two.”
Routing facts
Campaign touchedTrial onboarding
SentimentNegative / high intent
OwnerPMM review queue
Next actionVerify copy claim