Prooflane Intake

Convert a customer ask into a product-ready evidence packet.

Capture the request, prove the pain, and hand product managers a deduplicated brief that can be trusted in roadmap review.

06 min median support-to-product handoff

New request Duplicate check active 3 linked tickets Account ID needs review

Request title

Customer segment

Support transcript excerpt

Paste the customer wording, not an internal rewrite. Prooflane keeps the original phrasing attached to the request.

Evidence ledger

Every claim is tied to a customer quote, support record, impact note, or duplicate cluster before product sees it.

72% handoff confidence

Customer ask

Export audit logs filtered by workspace and date range, with a signed CSV artifact for compliance review.

“Manual log pulls from support are no longer acceptable for our internal audit.”

Impact proof

Blocks quarterly evidence collection for a 2,400-seat enterprise account and creates recurring support escalation work.

Duplicate cluster

8 related requests across fintech, healthcare, and public-sector accounts. Oldest unresolved ask is 143 days old.

Proposed product brief

Not ready. Add workaround cost or run evidence analysis to generate the review-ready brief.

Packet facts

Priority signalHigh

ARR represented$428k

Open tickets3

OwnerSupport Ops

Handoff state

No product handoff created yet. The packet must pass evidence analysis first.

Verified packet created: FR-2048

Audit notes

Quote retainedYes

PII strippedYes

CRM mismatchReview