Collect signals
Read-only connectors pull customer moments from Gong exports, Zendesk tickets, Salesforce notes, and in-app feedback streams.
Fathomline reads calls, tickets, feedback, and CRM notes, then turns scattered customer signals into ranked product decisions your PMs and GTM leaders can defend.
No prompt tuning required. Connect read-only sources, review the evidence ledger, export a decision brief.
42 call moments mention identity mapping confusion, mostly from accounts above 500 seats. The strongest evidence supports a guided workspace import flow.
Fathomline is not a chat box sitting beside your roadmap. It structures evidence, exposes uncertainty, and keeps every recommendation tied to source material.
Read-only connectors pull customer moments from Gong exports, Zendesk tickets, Salesforce notes, and in-app feedback streams.
Evidence confidence combines frequency, revenue exposure, recency, and contradiction so teams see why an idea is ranked.
Send a crisp product decision memo to Linear, Jira, or Notion with source citations, rejected alternatives, and owner-ready next steps.
“The roadmap meeting changed from opinion trading to source review in one week.”
Mara Chen, VP Product at Northstar Ops
Start with sample data, invite two teammates, then connect one read-only source when the brief earns trust.